Amazing view and staff

The staff was nice and this was authentically Japanese. Everyone was helpful. However, the beds and the pillows were very hard to sleep on. Also, they claim to have English speaking staff, but that is a stretch.

Wakakusa no Yado Maruei gave us an unforgettable ryokan experience. We visited in mid‑May, and the staff’s warmth stood out from the moment we arrived. Even though we came early, they checked us in using a translation app, stored our bags, and welcomed us back enthusiastically at check‑in. We were treated to green tea and manju in the lobby bar, which made us feel like VIPs. Our bags were already in our room when we arrived. The room was spacious by Japanese standards, with an entry area, leather slippers, double sinks, a shower, a separate toilet room with its own slippers, a living area, and a tatami sleeping space facing beautiful Lake Kawaguchi. The futon bedding was very comfortable. The hotel has three onsen areas—indoor, outdoor, and a private one. We booked the private onsen in the afternoon as recommended, and the view of Mount Fuji was spectacular. We were lucky to have clear weather, making the experience even more special. Our in‑room kaiseki dinner was a highlight. Each of the many small dishes was beautifully prepared, including an aperitif from a local winery. Breakfast the next morning was just as impressive, with gorgeous presentation and thoughtful service. While Japanese people are known for their polite and respectful manner, the staff at Wakakusa no Yado Maruei truly go above and beyond. This was our first ryokan experience, and I would absolutely return for the serene room, the wonderful food, and the exceptional hospitality.

Wonderful hotel. Staff was incredibly friendly and helpful. Loved the Ryokan style meals.