The Brook by Nightcap Plus

We felt the staff need to choose their words better. I was treated with Hello lovely. That was my first cringe. I was then told I need to swipe your credit card in case you damage something, really, I understand the credit card however how about using words like incidentals. Breakfast this morning, felt staff did not want to be there, no smile, no good morning, just asked have you already been to breakfast this morning, breakfast is once per guest, it was 7.15am breakfast starts at 7 am and we were the only ones in the room. I feel the staff need some coaching on how to speak more appropriately The room was lovely however there was an awful smell Check out this morning, same person at reception, hello lovely, goodness the lady had my name Mrs F*^%+ would be more appropriate.

Could not fault this property. From the staff to the food and accommodation, all were wonderful.

Always a very pleasant stay ……… well worth it for many reasons

Great Motel, loved the room, the vibe is very cool. Dinner in the Bistro was delicious.