Sheraton Baku Intourist

Very clean hotel. Very Friendly staff. Breakfast was fantastic as you were spoiled for choice. Excellent location

The hotel is situated at the highway it's not accessible for tourist with mobility disabilities and even pedestrians to venture the attractions such as the Baku Eye. Its not save for anyone to cross over to the opposite side of the road. Thus, it is viable for the management to consider to provide vehicle for its customers for them to go to attractions that is situated at the opposite of the road especially for the customers like my husband with mobility disabilities. As per normal there's good and bad customer service, Yusuf the front desk receptionist gave an excellent service, he booked for us the transport to the GYD Airport while another lady of the front desk let us know that there's a London cab in front of the hotel and we can also book via BOLT ot the airport. Yusuf also assist my husband to get into the car that he booked for us. Keep up the good work Yusuf.

The hotel was excellent and spotless,The staff were all lovely and the breakfast was excellent.The hotel was located in an ideal place for shopping sight seeing and restaurants .It had a lovely view .

We had a fantastic stay at this lovely hotel! Everything was great, but the staff truly made our experience unforgettable. A special thank you to Elnaza and Gunay at the front desk, who were extraordinarily welcoming, helpful, and kind throughout our stay. They both went above and beyond for us, and we couldn't be happier with their service. We will definitely be back!