Butchard Villas Sun Moon Lake

Swimming pool was empty of water. Fruit flies infested dining area. Large, comfortable rooms with good bed and good bathroom.

Customer service was top notch. One lady in particular drove us to and fro the local laundromat voluntarily since there was no dryer on site. The laundromat had commercial sized washers and dryers so our family loads were done quickly.

Hotel should consider providing free shuttle service and a restaurant /cafe at facility

After spending some days in Hong Kong and Taipei, it felt wonderful to stay at Butchards Villa, so quiet and beautiful. It is really an oasis. We were welcomed by Melissa the receptionist, she was so sweet, we were offered fruit, waffles and coffee free of charge. Our room was very big, nice bath, overlooking the front off the hotel. Strongly recommend this room! We had dinner at the hotel, food was also good.Since we had some trouble with a wrong booking after our visit in the Sun Moon Lake area, Melissa helped us change this and book flights to Penghu islands. As if this was not enough, she personally drove us in her own private car up to visit the lake the next day. She also wanted us to call her for the return, which we did not, it felt as way too much to receive. There are a number of hotels up at the lake, but we are so happy we did not choose to stay there, it is quite crowded and noisy, much better to hear birds singing in the morning than scooters and buses. VERY Recommendable.