Urbano Hotel

Good to stay for short time, good communication.

I had a wonderful stay at the hotel. The staff were very friendly, professional, and always willing to help. The room was clean, comfortable, and well maintained. The hotel provided excellent service, and the staff made me feel welcome throughout my stay. Thank you for making my experience enjoyable.

Absolutely loved my stay at Urbano. I was here for two weeks and it was a very comfortable stay. The staff are friendly, the food is good, the ameneties are great, the hotel is clean. The only thing I would note is that it is on the Oxford street which can be busy and noisy but overall its a great location and I had a great experience. I will definitly be booking here again.

My stay at Urbano Hotel left me with mixed feelings, but unfortunately one experience during checkout overshadowed what could have been a pleasant stay. At checkout, the receptionist had to call someone to physically go and inspect my room before I could complete the process. In my opinion, if such procedures are necessary, they should be handled more discreetly so guests do not feel uncomfortable or distrusted. What frustrated me most was the issue surrounding the water bottles. When I checked in, I was informed that water was complimentary. However, during checkout, the receptionist informed me, almost excitedly, that I had consumed two bottles of water and therefore owed 24 cedis. I was honestly shocked because I genuinely believed the bottled water provided in the room was complimentary, based on what I had been told earlier. I was then informed that only the warm bottles of water placed on the desk were complimentary, while the cold ones inside the refrigerator were not. Honestly, that made very little sense to me. In Ghana’s heat, most guests will naturally reach for the cold water in the fridge rather than warm water sitting on a desk. The bigger issue was the complete lack of communication and transparency. There was no visible price list, no minibar notice, and no explanation during check-in that the refrigerated water carried a separate charge of 12 cedis per small bottle. Without that information, the situation felt misleading and unnecessarily unpleasant.