Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

Great place to stay at!!

Staff and food were great

The property was very beautiful! The staff was amazing! We stayed in the diamond club but wish our butler was a bit more attentive. We only saw him at check-in and we never received our free bottle of rum. The other staff were super nice and welcoming. I would add that the family area is really close to the adult-only areas. We thought it would be more separate but still enjoyed ourselves.

There was a huge lack of communication on check in. No direction or assistance on getting to the room. Dinner reservations would not work properly on the royaltan app (once we were told how to even make reservations). A concierge assisted the first few days with reservations after seeking help but when I declined to do the promotional meeting they would no longer assist. Our room fan did not work and I made 5 different complaints and it was never fixed. It is advertised as adults only but only a few restaurants and 1 smaller pool was adults only. The food was great, I did not experience one bad meal. The maid was amazing and made sure our room was cleaned daily. The bartenders and restaurant staff was great. There was a lack of activities in the adults only pool and you could hear screaming children from the other areas. The beach was beautiful and clean minus some seaweed but workers cleaned it every morning. Overall, I would not go back to this resort or recommend it to anyone else.