Kansuien Kakuraku

A true gem, easily one of the most memorable and charming places I have ever stayed in. The staff were all so warm and hospitable. We had a toddler with us and everyone was so sweet and genuinely kind to us, a group of foreign visitors. Every part of the hotel was furnished with charm and personality, with care given to even the smallest details such as the daily floral arrangements and warm matcha and snacks upon our return. The rooms and onsen were all extremely clean and well maintained. Breakfast and dinner in the beautiful partitioned dining areas were exceptional! Each meal showcased the best that the season and surroundings had to offer. The river outside the property was gorgeous. I would love to visit again in future.

Hospitality is top-notch, an 11/10 if I could, and this made up to some degree for the tired and old condition of the rooms, which also has a musty smell in the bath and bathroom. Common areas of the ryokan, especially the lounge and onsen, were terrific. I have to mention again the absolutely terrific hospitality of all the staff, which made returning to the ryokan each day feel so welcoming. From the lovely old obaasan greeting us at the door each day, to the old ladies preparing fresh flower arrangements every day, to the matcha and sweets in the lounge right after we return from a day out, and also the jazz and piano music, and coffee and drinks in the lounge.

Great Service, delicious food, I enjoy the stay very much.