Hotel Riu Palace Costa Mujeres - All Inclusive

Everything ok

Average overall resort but was not satisfied with only one bar at the pools and one in center of hotel needs another one in either beach or lobby area. Did not like kids pool area being so far away not a good idea walking in the heat with a 2 year old and no drink service in that area. Really not worth the price. The food was practically the same in buffet as in la cart nothing worth eating drinks are really average. First and last time staying in a chain resort!!

Overall, a solid all-inclusive choice for a week-long family holiday. The resort has multiple pools — an activity pool, relaxation pools, and an adults-only pool — giving everyone options depending on the day. Food quality was good, not excellent, but well above average for this category of hotel, with several restaurants offering different cuisines. A few things to watch for: the floors in parts of the hotel can be slippery, so watch your step, especially around the pool areas. The water park is relatively small, so don't expect a major attraction there. One important note on timing: we visited at the end of July, and the weather was very hot and humid. The ocean was too wavy to swim in during our stay, so if ocean swimming is a priority for you, late July may not be the ideal time to visit. One nice surprise: the hotel includes a free shuttle to and from Cancun Airport, run through a third-party company. You need to register/email them in advance to set this up — it's not automatic, so reach out ahead of your trip with your flight details to secure the service. The hotel also offers about $600 in credit per stay for their hotel app/paid extras. Worth noting: these paid services weren't particularly useful for us, so we ended up not setting it up or using the credit at all. Consider it a "nice to have" rather than something to plan around — it's a secondary perk, not a major reason to book. Overall, a good spot for a family week away.

The food was horrible!