Novotel Melbourne Central

Exceptional service from Jessie—went above and beyond! We had a wonderful stay, largely thanks to Jessie at the front desk! I had booked two rooms separately through different platforms, so they weren't on the same floor initially. Jessie was incredibly helpful and proactive—she managed to shuffle things around and move us to the same level as soon as a room became available. What impressed us even more was her thoughtfulness: during the first two days while we waited for the rooms to align, she gave us an additional room card so we could easily use the lift to visit each other's floors. Throughout our stay, she was also incredibly patient and cheerful in answering all of our questions. To top it all off, we were pleasantly surprised by how huge the rooms were—especially the mobility accessible room, which was incredibly spacious! Thank you, Jessie, and the team for making our stay so comfortable and smooth.

Great front desk staff

I loved this hotel - room was small 20 so metres but had everything we needed. My problem was the bed - too hard and could feel the springs.

A convenient location with food options everywhere nearby