Singular Goldsmith

The price for the location was very good. However, when we initially booked the room it never mentioned about the room not having AC. Until we arrived that’s when we also realized there was no AC in our room only a big window with not screen. Also the pictures did not match what we had reserved and seen on Expedia. We got the junior suite and in the picture it showed a desk with a chair and drawers, but when we actually got to a room, there was only a bed with a lot of empty space. However, the staff and the cleaning lady were very helpful when we had questions and concerns about certain things. The Internet was also really slow, it kept bugging and disconnecting. We kept having to use our own hotspot on our phone to get better service.

A tale of two rooms—excellent service saved our stay We had a very mixed experience at this hotel, starting with a room that was quite disappointing. The initial space felt outdated, had visible mold, and was generally not up to cleanliness standards. Most frustratingly, both the shower and the toilet were non-functional, which made the first part of our stay very difficult. However, the staff—specifically Nicole and Karen—completely turned the situation around. They were professional, empathetic, and worked hard to resolve our issues, acknowledging that the maintenance failures of the first room were unacceptable. They moved us to a renovated room that, while slightly smaller, was a massive improvement. It was cozy, attractive, and spotlessly clean, with everything working perfectly. The contrast between the two rooms was night and day. While the older sections of the hotel clearly need work, the dedication of the staff and the quality of the updated rooms made our stay enjoyable in the end. If you book here, definitely request one of the renovated rooms!

Todo excelente

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