Home2 Suites By Hilton West Bloomfield Detroit

It was really nice & clean I over all loved everything here

Staff were very pleasant. Improved from our previous stays several years ago. We noticed changes in the appearance of the property compared to our prior visits. Outside had many dead plants, rear sidewalks littered with cigarette butts and waste from geese and ducks.

The employee who checked me in was very rude. The key card he made me didn’t work. This had also happened to the guest who checked in before me so it was presumably his fault. I didn’t see him again during my stay. All other employees were polite and helpful. The hotel states that there is housekeeping every other day. This isn’t true. Every three days would be more accurate. Once it was four days. My trash cans were overflowing. I noticed other guests leave no bags of trash in the hallway. Staff were not very quick replenishing the breakfast buffet. Often there was a long wait for coffee. Why serve egg whites rather than whole eggs? No-one was eating them.

Room service to clean was not thorough