The Westin Houston Medical Center/Museum District

The customer service is amazing from the valet to the front desk

I have been staying at the Westin medical center in Houston for 5 years. I stayed there the day I was diagnosed with cancer and i stayed there the day i was told i was cancer free and all the many days in between. The staff at this hotel is the best I have ever experienced. It’s like they all got the memo, their guests very likely are having a terrible day,week,month….so they do everything possible to make your day better. Little extras “can I bring extra pillows” “lets me grab the car and run you over to MDA” “be sure and eat and don’t get too hot” “here’s extra water”. I love this hotel and will always stay here when I’m in Houston. ,

Nice and convenient for our stay

Great stay. Lighting room is difficult, even with information card since it tries to be universal and rooms are different. Valet staff was cordial and congenial. Really great! What I didn’t appreciate was being moved from the pool area to the outside deck area and then again being made to move inside. It was a beautiful night to be outside