HESTA Hakone

The rooms were big and nice, great location, nice front desk staff. It was a little hard to get to and around with large luggage, but aside from that it was a great experience and right near Lake Ashi.

Clean and good

I only we didnt like was we only had 1 night to enjoy it. We wished we had more time to stay longer. It was so close to everything we wanted to do. Great isakaya with beautiful food just a short walk down the hill. It was great.

The room booked originally said shared dormitory for 2 on the hotels .com app but when we arrived it was a room shared with 2 other males which was not acceptable. The lovely man on reception helped us to change to a double room but obviously it cost more but the room was very good and spacious . Check your booking carefully to avoid this mistake . There is a public onsen which was great There are no showers or baths in the room but a toilet . The bus stops outside the road leading upto the guest house and it is only a short walk to the lake and the main tourist attractions at Togendai . Restaurants nearby are open in the evening but close early . We had no problem finding something to eat . It is in a beautiful location