JR WEST GROUP VIA INN PRIME HIROSHIMA SHINKANSENGUCHI

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This is a modern property in a very convenient location, just a short walk from Hiroshima Station, making it an excellent base for exploring the city. The room was clean, comfortable, and well maintained throughout our stay. Check-in was largely automated, with staff available to assist when needed. While the process was efficient, it felt somewhat impersonal and lacked the welcoming touch that can make a guest feel truly appreciated. That said, the staff members we interacted with were courteous and helpful. The biggest disappointment was the breakfast. We paid extra for it but found the options quite limited, with several set meals that were very similar to one another. Small details, such as being asked to pay extra for ketchup with a hot dog, gave the impression that cost control was prioritized over the guest experience. Overall, I appreciated the location, cleanliness, and the friendliness of the staff. However, the overall value and guest experience did not meet my expectations, and I would likely choose a different hotel on my next visit to Hiroshima.

Great place for family. Spacious room. 5 min walk from train station. Nothing much to complain about. Except staff kept calling in the morning asking whether we needed room cleaning when we could just hang the cleaning tag on the door before 1pm. Just a bit annoying but overall still recommended.

Viainn hotels are my favorite hotels. Especially, Viainn Hiroshima station Shinkansen guchi. Staff are very courtegeous. Room is very clean and quiet. Location is wonderful