Spotless house , quiet location , very easy for city and for local countryside walks , parking space next to property, easy to speak with host when needed excellent WiFi..can't fault it , will be looking for here again next trip to Cambridge

Property was spotless and equipment was high quality.

These points are for improvement - not criticism. 1. lacks information handbook - central heating instructions and oven manual. Cutlery was slightly disappointing but crockery was good. One of fry pans was aluminium and therefore wouldn't work on induction hob - took 20 mins to work out it wasn't the hob! Detailed instructions were left for recycling and rubbish but no spare bags supplied to replace them when rubbish was put out

It was so bright and welcoming, clean and so comfortable.

Nothing!

We stayed for a few weeks for reference. Location was amazing and easy parking outside. Flat is furnished lovely and obviously a recent refurb. Quiet in the evenings. Lovely bathroom and great sofabed for guests. TV is setup for netflix and the kitchen is clean and everything you'd need for a long weekend stay. Easy check in and check out and super quick support replies. Washing machine and dish washer - great.

Location was great, but sadly the car park next to the property gets used for drop-offs at the local school, so found ourselves getting woken up regularly (especially if guest is on sofe bed) Flat was equipped okay..... but certain things like ironing board (had no cover), tiny freezer (hidden in the cupboard) and relatively badly equipped kitchen. Kitchen - old and rubbish utensils/cooking knives etc. Awful induction hob and half the pans/pots don't work with induction (d'oh). Cooking on the regular for weeks was a bit tricky. Heating stopped working during the last few days and customer support were straight away sorting an appointment. The silly touch screen theromostat has died so needed charging and the handyman said the support team will support the rest - they didn't, and I'm very disappointed they expected my non-tech mother too do the rest. Sadly syncing the boiler with the wifi thermostat via a link on the phone isn't easy (hency why the handyman didn't even know how do it). So no heating for the remaining 48 hours which is very disappointing - I've dipped the rating for this reason. Customer service despite being speedy needs to be efficient and complete the task, not expecting the tenant to do the rest - sorry. Bed was also slightly uncomfortable, looked like the slats were broken (Did nobody check?)