The property manager was wonderful. He answered all of our questions promptly and even met us at an underground station to return something my daughter had accidentally left in the apartment. The apartment itself is great--the bedrooms are sizable and the bathrooms are very large. The property is on quite a busy street. If you are up for a walk, you can walk up the hill to Hampstead for a quieter neighborhood with nice stores and restaurants. There is a nearby grocery store and an underground station.

I traveled with my husband and 8 and 11 year old boys, so we needed space and require a refrigerator. The compromise is being outside of London proper (on a budget). Chuma's photos of the flat do not do it justice. It is roomy, light and airy and has EVERYTHING you need. I absolutely loved that each sink had hand soap, there was shampoo and body wash, paper towels, toilet paper, dish soap, detergent - I didn't have to buy anything for just three nights. HUGE help. One of my other things with European flats are the bathrooms... they're generally old. Chuma has TWO new bathrooms. It was amazing to come back to the apt after a long day out and take a good shower. Beds were firm and comfortable, laundry machine was very handy, wifi was perfect, the balcony was an added bonus. Chuma is quick to respond and check in/check out instructions were super easy and straight forward. At 9am, it was an hour and 10 mins from LHR. At 5am, it was about 35 mins. From the flat, you walk 5-10 mins to the Finchley Station to catch the Jubilee line and that will connect you to basically anywhere in London. It's about five stops straight to Westminster (Big Ben, Parliament, Westminster Abbey). I would 100% stay here again! Thank you, Chuma!

We booked this property based on convenient location to the heart of London, as well as an affordable price for our budget. A few things that were shared in a prior review (after we booked this location) were true in our stay as well. These items included a major crack in one of the bed frames, as well as a cracked bathroom sink/leak and unusable dryer portion of the washer/dryer combo. There was a large crack in one of the bathroom sinks that, when used, caused a major leak on the floor. I shared this information with the owner who seemed surprised about the leak/crack as they were only told that the sink drained slow by their cleaning crew (I found that hard to believe given a previous review where this was mentioned and replied to). Per the owner's request, we shared photos of the crack and the owner stated they would reach out to a plumber to come check it out. Not sure if a plumber wasn't available or was even called, but we didn't see a plumber at all during our 10-day stay. The washer/dryer combo had an unworkable dryer portion. Even after finding the appliance manual and messaging the owner about it (who shared the same manual directions via messenger), the dryer didn't work. We ended up washing small loads of laundry and used the drying rack as an alternative to the dryer. Again, not sure if the dryer is in nonworking order, but the amenities section of this VRBO should be updated to share that only a washer is available for use. Decent stay but that's it.

Prop building had some water turn off issues (affected entire building.) Host Chuma did a great job with communication & trying to make our stay comfortable even with water issues (bringing portable heaters & blankets). Neighborhood was very conveniently located. Would definitely stay there again because host was so excellent!