Very good communication and clear instructions. My only suggestion would be to include dishwasher directions. It seemed to take far too long to wash a load and the buttons are unclear/faded so wasnt sure how to put on a short/eco load.

It was a nice place to stay. There were a few things a bit of a let down, damp wood, no fire lighters or paper, broken lampshade that was sharp, bedside lamps with no bulbs and power points that seemed not to work at all. The far big bedroom was extremely cold and no heaters provided for when the door was closed. Otherwise, it was a stay.

It is a great place and very close to snow

The location was great for it's proximity to Whakapapa ski field, apart from the trains it was a quiet neighbourhood, with a playground nearby, and plenty of room inside.Unfortunately, the cleanliness of the property let it down, it felt like it could do with a deep clean throughout the house. The dishwasher had a funny smell, there was human hair in the dishbrush (we went and bought our own for the trip), hair and other debris in the cutlery drawer and all the tea towels were smelly and dirty (thankfully there was a washing machine and dryer to clean these with). The wood for the fire was visibly damp, we would recommend buying a box of dry wood (like we did half way through our trip) to get the fire to a decent temp before trying to use the damp wood.