Elegant Suites Westlake

Xl size room and ambiance

Cleaning needs to be improved and NO WiFi

The xl room

The cleaning needs to be improved and NO WiFi was available

The staff were welcoming and lovely, always attentive. The room was spacious, clean and luxurious. Breakfast was good and there are plenty of coffee shops and restaurants nearby for other meals. I have had a thoroughly brilliant time here and it helped me fall in love with Vietnam having such a fantastic base. I will definitely be staying here again next time, I will even book to come to Hanoi just to stay here again. Best hotel experience I’ve had in a long time!

I like the service of the reception personnel. They were very supportive and prompt in solving problems.

1. The room service needs improvement. On the first night i wasn't provided with complementary water bottles. that's why i had to take a bottle from the paid services and room service charged it to my room bill. Though it was waved when i explain it to the the reception. 2. On the next night internet connection was lost. The service engineer took time but solve the problem. After an hour internet was lost again which hampered my work. then they had to change my room at the middle of the night. 3. The menu of the breakfast is very monotonous. Need variation. if required hotel can add more items in the menu.