1. We arrived at 4:30pm. The lock box was broken and frozen. The #6 key was broken off and inoperable. We needed #6 as part of the code. Maintenance showed up at 5:30, confirmed that lock box was broken and very out of date. The pad to the garage door did work, but we still needed a key because the door from the garage to the home was locked. Maintenance agent did not have a key with him. Agent returned to maintenance, came back with a key. After 2 hours, we finally were able to move in. A truly wretched experience. You must install a modern lock box that is not broken and can operate in snowy weather below freezing.2. Once in, we noticed a smoke alarm was chirping due to low battery. Agent did not stay around to make sure property was ok. As property managers, do you change smoke alarm batteries at least once/year? With some difficulty, we identified the chirping smoke alarm 30 feet in the air at the roof line. We found a 30 foot extension ladder in garage, brought it up two flights of stairs and down one flight. Our next challenge was to find a 9 volt battery, which we did and the chirping stopped. Inconveniently, we left the ladder in place in case of another failure. I give property management a grade of F, and the property itself is excellent.

Cozy and well stocked with needed supplies

All in all wonderful place. Just a warning, there is no internet.

The views were so beautiful from the living room! However, there were a number of things that the property didn't disclose. Multiple broken screen doors, keys that didn't work in the upstairs front door, fixtures that didn't work to open and close the windows and, strangely, a completely closed off window/door under heavy construction in one of the downstairs bedrooms. It appeared that the door/window had been torn out - we could see the construction along an entire part of the siding from the outside, held together with bolts and cinder blocks. Also, there is no AC, which I understand isn't necessary year-round, but Truckee is dry and hot! It was 80+ degrees in the unit, even with fans going and windows open to let in a breeze.