GreyFriars

Beautiful place which was very comfortable

The staff at breakfast ( specifically the girls) Very slow and we overheard them being rude - basically when our food was served we asked for sauces and toast, they didn’t bring the sauces until the toast was done which meant someone had finished thier breakfast- when we asked again for the sauces we overheard the girls say cor can’t they wait even 2 minutes - it was more like 10 Coffee was served without milk, when we asked for milk it took over 10 minutes to arrive We were the only ones in the room so they were not busy Saying this the rest of the staff were impeccable

This is the second time we have stayed at the hotel. Excellent location very near central Chelmsford. Nice friendly check in with lovely Betsy. Nice comfortable clean rooms. Breakfast was excellent with a good choice, beautifully cooked and delicious. Good on site free parking.

The cereal bowls for breakfast are so small.. Try eating two Weetabix in one ! No biscuits in room which does t become a 4 star hotel and a bit mean.

All inclusive breakfast, impressive choices and delicious.

Figuring out the heating in the evenings was difficult. Perhaps some instructions in the room would help.

Location and the bedroom were excellent. Very comfortable bed and good facilities. Hotel is in great location very close to the Castle and High Street Very clean hotel

Breakfast service let the hotel down badly. Food was OK, although back bacon was way over cooked. Staff seemed to be more focused on having a chat together rather than serving customers, no visible management, staff were constantly walking back into the kitchen empty handed despite walking passed tables full of used plates and cups. While we were eating over half of the tables were left uncleared. There were customers arriving that had to wait standing in a door way as there were no clean tables. When we had finished our main plate, staff just ignored us and no plates were taken away, so we spent the whole of breakfast with dirty plates on our table and looking at other dirty tables. No information on where fresh fruit juice was, staff ignored customers asking for help, no interaction with the customers to ask how the food was, or whether we would have liked more coffee or tea (Coffee was cold). It has put us off returning to the hotel, which is a shame as the hotel itself is lovely.