Holiday Inn Express and Suites Albany Airport- Wolf Road by IHG

The room was fine no issues. My only concern is the staff. Checking in late evening the person at the counter was very rude. Instead of good evening how can I help you. I got “What do you want”? When I said I’d like to check in I got I’ll be with you in a bit as she walked away. Definitely not a warm welcome from start to finish. Morning counter staff was no better. When checking out person behind the counter was texting on her cell phone and never acknowledged me at all. Another staff member came out of the office took the key and went back. No offer of copy of receipt. How was your stay. Nothing!! Front end staff needs some training.

I could see why this hotel is a favorite for pilots & flight attendants. It is convenient to the airport & has a great shuttle service. Our receptionist when we arrived was extremely helpful. The room was clean and quiet. Our flight was very early morning so we didn't have breakfast but it looked like it would great.

We arrived late at night and left early so we didn't have time to experience many amenities. But, the room was clean, quiet & comfortable. The receptionist was very helpful.

Our flight was delayed overnight and though unplanned our stay at the Holiday Inn Express was great. Quick shuttle ride from the airport to the hotel, very clean room, very comfortable beds, great breakfast!