Best Western Inn at Palm Springs

We were very fortunate that the General Manager, Garland, stepped in to help us during our stay. Our room was not ready, and after being sent away by the front desk for the second time, Garland personally assisted us and upgraded our room. His professionalism, kindness, and willingness to make things right completely turned our experience around. Thank you so much, Garland, for going above and beyond to take care of us!

Amazing stayed

The office manager was very helpful. The property was clean and well maintained. Very good breakfast. The only complaint was the Air Conditioning. We had a room with 2 queen beds. One of the beds was right next to the AC unit. It was blowing directly on me. It was over 100 degrees outside, so the AC was necessary. It was not possible to adjust the direction of the blowing fan. Also, as the night went on, I kept turning the temperature down and it still did not cool as it should. By morning I had turned the AC down to 62 degrees and it was still too warm in the room. I wonder if the hotel had a minimum cooling temp set on the ac so no matter what it was saying, it would not go below that. Anyway, we did not sleep well as a result of the AC issues.

Clean room, comfy bed, friendly staff. No complaints!