Holiday Inn Express & Suites Phoenix - Mesa West by IHG

From the moment we walked into the lobby, we were greeted in such a friendly warm manner, and the woman was so quick and efficient to get everything checked in and settled for us. The lobby was spacious and calming, but it was the staff that made all the difference. I wish I could remember her name, but she was so good about making sure we had a room on the first floor she thought of everything before we even arrived because I had two of my grandkids with me. She thought of everything ahead of time that I really appreciated. We were close to the pool close to the lobby. It was great. The breakfast was really good. There were a lot of choices and everything was top-notch plus as a bone as they had really great coffee machines in the lobby with various flavors for creamers that was available 24 /7. I have to travel again in July and I’m gonna be staying there again. The pool was a little on the smaller side, but it was great because we had it all to ourselves two times we went in the pool was clean and well cared for the hot tub was at a perfect temperature. It made for a very enjoyable experience and our beds were very comfortable. Rooms were clean and well stocked, I was very impressed with the entire stay. Even the staff member on our second day was very friendly and helpful and courteous.

quiet with high ceilings on 3rd floor room.

Shops nearby. Hotel is in a busy area so there’s a bit more noise from traffic.

Great service!! Very clean hotel!!