Quality Suites Irving-Las Colinas

Just one issue couldn’t get the jet tub to work

I can’t say that I have ever been treated like family from a hotel that I was staying in but this one did just that. My room was clean upon arrival (and I was even early - I got there before check in and they said it was ready!). The front desk gal got me everything I had forgotten (when packing so quickly at home). And the supervisor/manager (I’m not sure of her title) picked me up and dropped me off at the airport on time. I had the most wonderful conversation with her and I will always remember this hotel because of this great customer service given with so much heart.

Loved the jetted tub! Breakfast was great! Parking was very convenient. Beds were comfy. Very quiet and convenient location. The manager who checked us in was super nice and was always asking how our stay was going. She was always busy cleaning and keeping the breakfast area stocked. Thank you. Would have given 5 stars but our son used the gym and said several of the machines were broke. Also, the carpet needs replaced in 119, there are several holes in it and there was a slight urine? odor.

We booked at the last minute due to flight delays, I thought it was going to be much closer to DFW than it was and also assumed the free shuttle advertised on the Expedia page ran 24/7. It was non refundable and as soon as we booked it we called to ask for the shuttle to pick us up and that’s when they said it’s only 8am-8pm. Uber was $65 at night to the hotel. The room was non smoking but smelled so much like smoke in the entrance and bathroom. Beds were very comfortable large and clean. Breakfast was fine: make your own waffles, there was yogurt, some kind of pastry, English muffin, coffee , scrambled eggs, potatoes. We were just thankful not to sleep at the airport. The lady who drove us to the airport the next morning in her minivan, which is the shuttle, was very nice and friendly