Coco Reef Resort and Spa

Coco Reef has the best location, close distance to the Airport, next to Store Bay Beach and next to the Food strip and some night life action. Their breakfast is awesome and the property holds that "Fantasy Island" vibe. The room is clay tile based, a bit retro but blends with the theme. I've been here a few times and will be back.

The hotel staff, especially the housekeeping team, were outstanding. Everyone was friendly, attentive, and genuinely committed to making my stay comfortable. I only had breakfast at the hotel, but it was well prepared and enjoyable. The hotel itself is in need of updates, primarily cosmetic improvements. I experienced air-conditioning issues in my original room and had to be moved. The new room also had a problem with the shower. However, in both cases, the staff responded immediately and resolved the issues as quickly as possible. It seemed to me that the staff may be working with limited resources when it comes to property updates, but they more than make up for it with their professionalism, kindness, and dedication to guest satisfaction. Their exceptional service was the highlight of my stay.”

The hotel is very out-dated but the beach with breakwater and pool definitely make up for that and the beach service! Their policies are more outdated than the room! What was crazy was that on Saturday night we were told we had no other option for dinner other than the buffet. My husband and I with our 4year old are not big eaters. 2 buffets would have definitely been too much, and no other option was available. We took a drive and got food from a restaurant on the strip but it was unnecessary and should have an a la carte option. Additionally, we purchased food the next day and was told we could not eat it at the indoor bar.. makes no sense to be able to order food from their beach bar and not be able to have it in another one of their facilities. They couldn't plate it, so they put it in Styrofoam boxes and we walked down to the lobby and ate it there! This to me was very crazy! All in all, it is a beautiful property and has amazing swimming especially for toddlers. The service, rooms and policies need to be updated!! If it was under an international flag it would have been much better!!

Pluses: Convenient, charming, nice bay, fab breakfast, grounds are beautifully maintained staff are great. However, property is showing its age and room TVs barely functional. Some TLC required…