Hampton Inn San Antonio Stone Oak

Good

The staff was friendly but the carpet in the hallways smelled bad. Some of the ice machines weren’t working.

No issues. Will stay again

We got to our room after checking in, turned the air conditioner on and it did not get cooler in our room. It actually got hotter by a about 5 degrees. A\C wasn't working. We called the front desk and they moved us to a different room immediately where the A/C worked, no questions asked. Thats why they get 5 stars for service, haha. Moved to the new room and went to put our things in the fridge, fridge didn't work. Next morning told the front desk (it was midnight when we moved and just wanted to sleep) and they replaced the fridge while we were out and about. Came back to a working fridge. Wanted to go swimming. Went to look at the pool and it was the filthiest pool I've ever seen in a hotel. Low budget friendly hotel pools have been cleaner and nicer. It was a algae colored green with trash in it. Oh well we thought, it happens, haha. Went back to the room and decided we were just going to chill and watch t.v. Turned the power on to the t.v and the picture didn't come on, only sound. Called the front desk to inform them and they asked if we'd like to move rooms. Again. We didn't want to risk it, haha, didn't know how that room would be. Overall, the room itself was nice, clean and comfortable (after we moved) but the amenities were lacking. Definitely marked this hotel as a not staying here again for the price charged and how many issues we had.