Holiday Inn Express - Balloon Fiesta Park by IHG

Overall, very clean, except for some construction debris in the parking lot. Still.... great place to stay

Room was very clean, along with most of the inside. Breakfast was good with lots of choices. The room was noisy due to external remodeling work (reported to front desk), a mini-fridge that sounded like Niagara Falls and HVAC that was louder than expected (not reported). Desk staff was helpful, apologetic about daytime noise and advised us when asked that since we booked on Expedia, this would not give us IGH points. Further, at check-in we were advised Expedia does not send all of the hotel taxes it collected from us to the hotel and that we would be charged by the hotel for about $50. It was suggested we work with Expedia for them to refund us that amount.

My mom, aunt, and I arrived during the time they were renovating. The facilities were under construction but the staff tried to minimize the mess and their customer service seemed to make it all disappear. Thank you for being accommodating.

The staff were excellent and stay was great