Hyatt Vivid Cancun - Adults Only All Inclusive

The property itself was nicely taken care of. The staff were superb all along, especially the animation team, from which I really want to mention Zeuz and Samir. They showed me how to surf on their wave pool, and were great teachers, as well as really nice guys. Apart from them, the rest of the staff were great. Waiters by the pool, on the restaurants and staff throughout the hotel was great. Activities were really nice as well. We surfed quite a few times (at least myself), and also took part in several other activities which were nice (volleyball match and clay-modeling activities).

They gave us some vouchers to use, but whenever we tried to use them, an excuse arose where we could not specifically use them there because of a particular reason they gave us at that time. For instance, we were specifically told we could use our vouchers to reduce the price to play golf, but when we tried to redeem it for that particular activity, we were told we couldn’t use them there. We ended up using one of them to go diving through the people at the hotel, which ended up being a really good experience. Overall, it was just a pity we couldn’t use the vouchers as we were told initially. Nevertheless, everything else was great.

Great staff, very clean beautiful pool

The AC was not in elevators or restaurants

The property was amazingly designed. Very upscale

The room was a bit hot, maintenance came to fix the air but it still was hot

The room was clean and the staff at the restaurants were great! The location is great if you want to be away from other hotels.

The restaurants were limited. The Mexican one was closed the 5 days that we were there. The buffet was a hit or missed. The room service menu was limited. When I went in July the description stated that there were 5 pools but that was false advertisement! During the time that I was there the hotel was transitioning was to an adult only resort however before booking it should have stated that there was nothing kid friendly besides maybe the child care center. There were no kids activities, the kids pool was closed….my 10 year old was bored most of the trip. And let’s not get to when they start with the welcome chat which in reality is the time share presentation…..oh and those $200 coupons is BS with those restrictions.