Holiday Inn Express Syracuse Airport by IHG

Staff is very polite

Very good

The staff person we got was not chatty at all. Seemed borderline rude. We reserved two rooms but she only have us one. We caught it right away and she added the 2nd room back. The 2nd room was horrible, it smelled like a chain-smoker lived there for 5 years. So we requested a different room and ahe was able to switch us over so that we are next to each other. Still not single smile or acknowledgement. I think that was the weirdest part of our stay. The pool was nice but small and super hot. Must have been set to 90 degrees. You didn't feel any change in temperature when you went in. The kids only stayed for a bit because they got hot and wanted out. Breakfast was ok. No meat selection just bread, cereal, eggs, omelets. Overall good place just needs some TLC and some friendlier staff.

The front desk staff when we checked in was very friendly and helpful. She also suggested returning our rental car that night instead of in the morning, as the returns get busy in the morning. We might have missed our flight if we hadn’t taken her advice.