Okanagan Seasons Resort

Room was clean

Great, no comment

The key they provided for us wouldn’t open our door so we had to wait for them to come help us. After driving over 4 hours it was very disappointing that we couldn’t get into our room right away and kept having issues with room key and had to use their master key

Upon arrival, they booked us in a room that was being renovated. The staff then asked if I could have one room for one night, then move the next as they were booked. I said, if you can't find a room, lets just process the refund. To which the staff member said "Are you not happy with your room".... I didn't have one... When they finally got us a room, it unfortunately was not cleaned very well. There were tissues with blood on them behind the night stand (I was looking for somewhere to plug my phone in) and the bathroom left something to be desired (clean wise) Because we were on a time crunch, we stayed... The beds were clean (thankfully) and comfortable. The back courtyard was nice to hang out in. It was clear that the (possible new) owners were working to better the establishment - lots of "reno" type things going on.