Ambassador at Grand Velas All Inclusive

Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.

This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again.

Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !

This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.