Front Desk spoke very good English. Room was absolutely beautiful! Onsēn was better than I ever imagined! Couldn't recommend more!

Staff were lovely, room was clean with a comfortable bed. Breakfast was small but worked 3 pastries a person a salad and yogurt. Just be aware we booked the "Japanese style Superior room" and there is no shower in this room you have to use the public bath. This was not an issue for us but I feel is good information when picking. Also enjoyed the Spa Hotel up the hill.

The atmosphere is perfect for time to relax and be out of the hectic city life. Bed was very comfortable. Onsen was beautiful and very relaxing, they have an indoor and outdoor one as well as a private one to rent. Bus system was easy to use nearby to get you to Hakone station/loop. Reasons I didn’t rate 5 star is no shower in room, only public shower in onsen area. Also not many food choices nearby. Lastly, it’s a very steep decline to actual hotel from bus stop which makes for a steep climb to get out to get back to bus stop.

Breakfast options were not gluten free, however the restaurant was able to accommodate a gluten allergy for dinner. We enjoyed our stay. Good for those who can walk and don’t mind taking a bus.