I did not see anyone/ employees. I did not know how to get open front door. Another guest told me to use QR code. Luckily my phone works in Florence, the first time (to get second floor access). When I called the hotel again, to reach an employee, my call did not go through. I tried to call via the website and using country code, no luck. I wish I had known prior, about how to access entry into the hotel.

Wondering staff. Apartments need updating and bathrooms are barely functioning. One had no hot water. Needs a paint job and updated cleaning and bathrooms

Loved every detail! Great communication with staff!

I really recommend this place. Our room was clean and nice. The location is perfect that we could walk 15 minutes to center and historic places. The staff was really supportive. They helped us about our early check in and gave clear instructions before our arrival. We could leave our luggages after check out to visit more places. We found free snacks and coffe in our room. If I visit Florence again, I definitely choose this hotel again