Very clean and relaxed atmosphere Kind personnel

First time in Puebla and guessed where would be convenient to our event. The hotel was as pictured. We are non-Spanish speakers with only a minimum of words. The check-in was quick and the staff were kind and helpful. The room was. Spacious and the grounds were clean and well maintained. The pool area was very nice. The room service was good and affordable and there was a fully stocked refrigerator with snacks and drinks drinks for much less than in the US. This is a sustainable hotel with LEDs, solar and other energy/resource saving measures. We felt safe throughout the trip and there is 24hr security on site

Everything was great

Place was really nice and definitely clean. The staff was great. Having a refrigerator was very nice since you can go to the store And by your own things and cook if you wish to do so. Breakfast was very good but it only opens on the weekends. I do wish the shower head worked better and they could in the future think about screening the windows since it doesn’t have AC it gets hot but if you leave the windows open then the mosquitoes come in and they have a feast. It also needs more hanging hooks in the rooms for your towels to dry. But that’s just my opinion. Location is GREAT!!! Uber has a big issue finding the place and they always end up at the gas station which you can easily access through the black little door once you are out of the Villa. The Mall is on the corner. You can find anything you need even groceries.