Villa Paris Orly

A comfortable and clean hotel, especially convenient if you need to stay close to Orly Airport. The staff were friendly and helpful, and overall the hotel was a good choice for an overnight stay before an early flight. The airport shuttle is also very useful once you know where to find it.

The airport shuttle was a little difficult to find at first. For future guests: the Green Line shuttle takes you to the hotel, and at Orly Airport you need to follow the signs towards the Ibis, Mercure and Novotel hotel shuttle area. The first shuttle in the morning leaves at around 5:00 AM. It is worth being prepared for this one to be very crowded, as many guests are trying to reach the airport at the same time.

Cleaned

Everything was good.

Room was big and clean. It had everything we needed for a place to stay before an early flight. Not too far from orly airport. The free shuttle is convenient once you know where to get on it.

We're Canadian friends who have been travelling for over 9 years and have over 20 years of customer service work experience. It is absolutely RIDICULOUS that the information about the shuttle is not stated on the website or on booking.com. The staff at Orly airport had somehow never heard of the free shuttle either and it goes to multiple hotels in Rungis. When we called for help from the hotel, we were told "I don't work at the airport". When we finally arrived there was a laminated information sheet attached to the desk which has the name of the shuttle service and a link to the website which states where you can get on the shuttle at the airport. Clearly, he could have provided much more information and was just too lazy. This is information that is vital for guests to know, and I am just appalled at the lack of customer service. My friend spoke in French when she called also so it couldn't be blamed on a language barrier.

This is a basic hotel best for an overnight stay going to or from the airport. The bed is comfortable and the shuttle bus is available when you need it. The front staff was very helpful and pleasant.

The website should be more clear on how to get the free shuttle bus from the airport to the hotel.