Asafra Hotel Apartments

Was good but they didn’t but toilet paper and no hand washing gel

Was good but they didn’t but toilet paper and no hand washing gel

Very good staff and very helpful

Everything

Reception staff are amazing (especially Mme. Hilana and Mr. Mostafa) Miss. Hilana tried her best to fix any problem, and at some point, she was helping more than 3 clients at the same time in a very professional way, very special person working with every guest to ensure they have no problems. One of the best experiences I had ever with such a customer service, also Mr. Mostafa worked hard to ensure we were fully satisfied. The reception customer service overall is one of the best. The location as well is very convenient and easy to access , the rooms are spacious and have everything you might need as a family.

The included breakfast is such a joke, It's not a buffet but a set menu with 3 options, Me and my family picked different options during our first (and only visit to the restaurant) All the items are really cold, tasteless, and very poor quality, no drinks included 😃 After we finished the breakfast with barely eating a few bites we left, no body asking why we didn't like the food or so, but the lady just followed us asking for the drinks bill price, We told her our room number and that we are staying 10 nights here, so we will be back or simply to add the costs to the room . The same night at 12:43 a.m., the door knocked at the room, and they are asking for the pay (after midnight) Very bad experience. We never visited them again and instead used the restaurants around. Another bad experience during our first day and after 1 hour checking in, 2 guys came to the room to change some lights for outside decorations or whatever and kept screaming to each other from the balcony with no care that there is a family just came from a long flight and I had to literally kick them out. The bad thing as well is that the balconies have almost zero insulation, so it's hard to have a quiet time for sleep even at 3 am.

Location

Service and receptionists