Shining Star Hotel

Location is great, with major tourist attractions nearby. The room was clean and comfortable, there were dental and hygiene kits present, along with slippers and sewing kit. Water bottles were also provided on every cleaning for each guest. Staff is polite and helpful.

1. Password for hotel’s WiFi is guest passport number. I do not count this as a safe approach in the meaning of information security. Why not generate random password for a room/guest? I was using my own internet because of this This is my main concern 2. No usual coffee machine in the breakfast area - this is the first time for me noticing this in a hotel of this level. There were only 2 drip coffee makers, one with damaged spout, that was not replaced during my stay. The tea was okay 3. Juices (breakfast) were very artificial and did not taste good 4. Damaged floor in the breakfast (cracked glass) The same was spotted in the -1 floor in the lounge area nearby the ruins, but it was fenced.

The breakfast variety is great. The location is excellent with all the restaurants and famous old town sites nearby!

However, the coffee is bland. The bed is too soft for us.

Contemporary, comfortable, clean, and safe hotel located on a quiet side street in the old part of the city and within walking distance of numerous attractions and decent restaurants. Attentive, friendly, and honest staff. A very good breakfast buffet was included with the only issue being exceptionally weak coffee (that was always running out), ironic for a country renowned for its strong brew.

This was my second Booking.com week long family reservation where the room was not as promised. I was told by the hotel staff that the error was due to Booking.com misrepresenting the room and mine wasn’t their first complaint. I requested the room that I paid for and was advised it didn’t exist. Numerous attempts to chat with Booking.com promised they were looking into this yet there was no outcome. Someone would respond “we’ll get back to you” and then end the chat due to inactivity. I won’t be booking with Booking again.

Everything was clean, personnel was nice and helpful, modern facilities and rooms. View on Ayasofya is also a great bonus (not for all apartments, but was visible from mine)

Although overall nice stay and modern facilities, some things were broken (e.g. glass panel on the floor in the lobby, where you see ancient ruins underneath - was not sure if it will not break anytime soon under the person standing/sitting on it in chair during breakfast), glass pots for coffee were all cracked, sink in apartment was modern but wobbly as glue degraded). Breakfasts are almost always the same, although there is something to choose from. Sometimes they add some variety but do not reflect it in the description - e.g. replaces spinach pies with cheese ones while tablet still says “Spinach pie”, which was unfortunate for me as for lactose intolerant person.