Had a wonderful time. Good central location

A bit of smell at the ground but not a major issue

We provided our own breakfast. Location was good in a pleasant street, accessible to shops, restaurants and public transport to city centre.

On two separate occasions, we were unable to lock the door. First time - it took 2 hours to resolve. I was advised to replace batteries. There were no batteries. Keybox with spare key couldn't be opened by any of the codes provided. An important meeting - one of several for which we had flown to Southampton - was missed. Second time - owner locked door remotely. No iron, although listed in facilities. Owner undertook to provide one but it did not materialise. Having paid booking.com in full, we were asked by the owner to complete a Truvi verification process for which there was a non-refundable, additional service charge. Is this standard practice? It's the first time we have encountered such a request.

It was ideal for what I needed

The stairs were steep and I had luggage, but that wasn’t the properties fault.

Access to crucial electrical appliances

Having a bidet