Hotel El Zarzo

Our stay at Hotel El Zarzo exceeded every expectation. From the moment we arrived, the service was exceptional. The staff greeted us outside, helped with our luggage, and immediately made us feel welcome. What stood out most was how genuinely warm and friendly everyone was. It wasn’t scripted hospitality—it was sincere, natural, and heartfelt. We were celebrating my wife’s birthday, and the entire team seemed to know about it. The General Manager met us at the rooftop bar and surprised her with a complimentary birthday mimosa. It was a thoughtful touch that showed how well the staff communicated and how much they cared. Although we were only there for two nights, the team gave us excellent recommendations for exploring the neighbourhood, and every suggestion was spot on. The location is perfect—an easy walk to Provenza and some of Medellín’s best restaurants, including Don Diablo and Carmen, making it an ideal base for exploring El Poblado. The hotel itself is beautiful. We were fortunate to receive a complimentary room upgrade, and our room was stylish, comfortable, and impeccably maintained. The bathroom was simply wow—one of the nicest we’ve experienced in any hotel. If you’re looking for a boutique hotel with outstanding service, an excellent location, and people who genuinely care about their guests, Hotel El Zarzo is an easy recommendation. We’d happily stay here again.

The staff is excellent. The only issue was that the person who cleaned the room didn't leave drinking water as is customary, and I needed to take some medication. I took some from the refrigerator, and they charged me for it even after I explained what happened.

Amazing hotel and extremely well Trained staff

The Hotel Zarzo is an excellent boutique hotel that is located three blocks away from the hustle and bustle of Provenza. As such, the hotel offers a quiet atmosphere while still being close to Provenza and other hotels such as the Click Clack Hotel. The Hotel Zarzo has an excellent restaurant as well as a lively rooftop bar with a great view of Poblado and the rest of the city of Medellin. The hotel is being expanded and will include another restaurant and a rooftop spa. The hotel represents a great value.