Great property Very comfortable Clean and quiet Staff supportive and good communication

1. The deposit is unnecessarily high at £250 - 100-140 would suffice (this is the only thing that might prevent me from coming back, there is a delay on the reimbursement of the payment. I think the landing could be a bit cleaner and with an automatic air freshener.

The location was perfect. I can’t wait to book again.

There is nothing that could’ve been better. The apartment was very tastefully decorated very clean and the beds were in exceptionally comfortable. Also the kitchen was very well equipped.

Location to town centre,and location is quiet. No drug dealers or tramps

Could deal with the stairs very well. I usually stay where there’s a lift . But that comes with old age.

Spacious, clean, well presented apartment. 5 minute walk to sea front

* wasn't clear from the description that this was an apartment over two floors, on the first and second floors, with significantly more than the average 13 steps to reach each floor (21 and 17 steps). You had to dig deep into the Q&As to even get this was over 2 floors. This meant my very elderly mother was limited to one entry and exit a day, completely changing all our plans. No evenings out possible * being asked to pay £25 for breakages you're unlikely to make, just to avoid the £250 deposit for breakages that you risk not being paid back. First time in over 90 countries I have visited that I have been asked to do this * check in not allowed till 4pm, unlike most hotels being 2pm or 3pm. I opted to pay the £25 for a 2hr earlier check in, only to be told it was not possible. This was despite being offered a special deal if I wanted to come a day earlier because they had no booking for that night * with the bedrooms being in the eaves, during a hot week, we had to have the windows open. This meant we were disturbed all three nights by the loud revellers who gathered in the park opposite every night, till the early hours - 2-3am. They got so aggressive, the police had to come out on the final night (I even video'd them in case they needed evidence!). This meant we were left really tired each day * no non-slip mat in the shower. When we raised this and concerns for my mother's safety, we were advised one would be delivered. They simply came and left an extra floor mat instead. Better than nothing but far from ideal. Thank goodness we brought our own shower stool for mum * having parked in the only spare slot on the designated gravel on the first night, we got boxed in by a resident (photo taken) and had to wait for someone else to move their car and carefully manoeuvre around them to get out