Dhigurah Dhonveli Boutique

We greatly enjoyed our stay in this hotel! The staff were lovely and helpful, the room was modern and spacious, and the excursions were well organised. The food was also delicious and there was a lot of variety on the menu. The location was also great, with local shops and restaurants nearby and the bikini beach a 10-15 minute walk away.

Nothing

We had an exceptional stay here - Mueed and his team were wonderful and extremely hospitable (some of the best I’ve had). They were helpful, recommended places to eat, and helped us book all of our snorkelling/whale swimming tours. The included breakfast (choice of Maldivian/eggs/pancakes with fresh fruit, coffee, juice and water) was filling and tasty - they even packed us one to go for the speedboat ride to the airport. The rooms were modern and clean and had all the amenities we required.

Su staff, su desayuno, lo cómodas que eran las camas, la limpieza y la ubicación. Mueed es el mejor host que puedas encontrar en toda Maldivas, tienen el mejor check-in, te ayuda con absolutamente todo, es muy servicial, lo que supone una gran ayuda si es tu primera vez en Maldivas. Nos sentimos como en casa toda la estancia. Siempre le voy a estar agradecida ya que al irnos a otra isla se me olvidó el pasaporte en la habitación y él se encargó de ir al harbour para que un speedboat lo llevara a mi isla (literalmente salvó el resto de mi viaje).

Todo fue perfecto.

Hotel is located in a quiet part of the island in a local residential area with a beautiful tropical garden. There are lot of plants and area is cared and very relaxing. The room was nice and clean, stuff was attentive, cleaning was done every day. Quiet air conditioning. Very comfortable bed. The breakfast was ok for 4 days. We always got bottles of water too. Variety of boat trips - have your own equipment tho! As for the accommodation itself, it is very nice apart from some minor details. However, what is really bad is the customer service and communication with guests.

On the small terrace, which is cozy but cramped between other rooms, you can hear everything from the neighboring room. To maintain privacy, you have to keep the curtains closed all the time, which means no natural light. In our room, the water in the tap barely ran, and the staff was unfortunately unable to fix it during our stay. I was disappointed by the lack of communication from the accommodation. After booking, I received no information through Booking, and none of my messages were answered. Even Booking's support request was ignored. We were anxious about arranging our transfer from Mali, and only at the last minute did we get a WhatsApp response. When we asked for confirmation, our boat was switched to another hotel. The hotel staff was nice, but trip planning was confusing. We had to go back and forth to get snorkeling gear. The snorkels we received had mold inside and were extremely dirty—this is a serious health risk. I strongly warn others about renting equipment here. Proper disinfection is essential responsibility of a trip operators. Additionally, the boat lacked enough life vests, which is a major safety concern. After the trip, we were promised videos, but it took multiple unanswered messages and three weeks before I finally received them. Customer service, communication, and services are essential aspects of accommodation and shaping the customer experience. Unfortunately, I have to rate my experience less positively than I would like to, even though the accommodation itself is really nice and cozy. I'm glad to hear that a new reservation agent will be hired since the manager is busy away on excursions—this could be a great improvement! :)