This property was fabulous! - In a superb location, 5 minute walk to old town, 7 minute walk to Annecy Lake front, restaurants , parking all close by. It exceeded our expectations. Great value!

Communication was a bit frustrating. I had given my husband’s contact information for our trip because he would have the cell service while I didn’t but they continued to contact me on my phone so we missed some emails on checking in and entrance to apt. The WiFi information (Name and password) in the apartment is not correct so we had to contact the concierge for that as well. Got everything taken care of eventually so all worked out.

Great location

Nothing

Decor, bath, balcony, lake and mountain view and comfortable bed.

Nothing

Well appointed & comfortable appt, lovely double-ended clawfoot bath, superb view & location, easy walk from the gare, easy host communications.

Unfortunately, after 9 years of good experiences, we had a very bad experience booking this apartment through booking.com . They were misleading in their pricing. The apartment is listed as "charges and taxes included", but after charging us 94.10 euros more than the listed price, they claim that the charges and taxes are additional. As we had already booked a non-refundable fee, we were not willing to cancel and then rebook the same dates to prove ourselves right. Booking.com customer service people were difficult and bullying, they refused to contact us through their own dispute resolution process, and they refused to engage with the European Commission's dispute resolution process to remedy this injustice. We suggest using booking.com as a search engine only, and booking directly with each property.