hot tub didn’t heat up properly

House itself was great, plenty of space, well kept, clean, close to the lake. No complaints there. We had an issue with the hot tub, which was one of the main reasons we booked the place. The issue wasn’t ever fully resolved. When we arrived Friday, we turned the hot tub on, it didn’t go above 85 degree overnight and kept turning off. I did reach out to Gregory Saturday morning, who responded quickly. He mentioned the normal maintenance company wasn’t available and he would try to get someone else out. We spent the day at the lake and when we returned, the temperature had gone up a few degrees. Sunday afternoon, it finally reached almost 100. Unfortunately, when we got in, we noticed black stuff floating and stuck to sides. Originally believed it may have been mold, but suspect it was black styrofoam padding from the backrests. It was not a pleasant either way so we got out.

The house was spacious and fit 9 of us perfect and the location to the lake and the boat slip was not far maybe a half mile! The beach area at the boat slip was also nice for the kids to play when returning from a few hours cruising around the lake! Had a bit of a mix up with the gate key to access the boat slip, but Gregory was super helpful and got it all worked out for us during our stay! Sheets and towels were provided which was a nice accommodation!

Very pleasant experience. Communicative and polite host. Had a great time on the lake.