An amazing three bedroom apartment centrally located, modern, clean, exceptional comfortable

Staff support. Communication unhelpful, ie provided with local numbers to call - not available on WhatsApp etc

The property is huge, with high quality amenities. Very comfortable and the terrace is a real treat. It was good to have the extra room so that you could retreat from the crowds for a little quiet time. The communication from the staff was brilliant throughout the entire process.

Nothing

A magical apartment hotel in Venice, we had a two bedroom aparment on the first floor, windows to a canal, everythign is walking distance - truely magical

The surrounding area of the apartment was nice, and it had easy access to the canal for a water taxi. The apartment was clean and nice interior.

• I specifically requested an apartment with a canal view, and was assured that I would be getting one. I was genuinely excited about this, but upon check-in I was shocked to find that the apartment had no canal view at all. Instead, it faced walls, making the space dull and dark. When I contacted the accommodation, they explained it was a last-minute issue and that they had to switch my apartment. However, this was not communicated to me beforehand. In fact, I was receiving messages from them right before check-in regarding payment of the city tax, yet they failed to mention the change in the apartment. This lack of transparency left me feeling misled and disappointed. • Another issue that surprised me was being asked to provide my credit card name and number via WhatsApp as a guarantee for the water taxi, even though I had already stated that I would pay in cash. Sharing sensitive financial information through WhatsApp is highly unsafe and unacceptable. There should be a proper, secure payment link or system in place to handle such details, not an informal messaging app.