Concierge was wonderful to work with and the house was beautiful and in such a perfect location!

A mix of extended family ( 5 adults & 1 child) traveled for a family event. Location within the town is great- the center of the town and beach are just steps away.The management co. was very responsive- they reached out to understand the time we would arrive & they provided necessary codes that were all correct. Our contact came over and made sure I understood how to open the doors, lighting, safe, etc. When I had questions she answered me immediately. Home has 4 levels with a cool circular stair- this gave each of us private space on each floor. The stairs were no issue as we are all physically fit. The home is solid and you do not hear noise from within. We rented as a 4 bedroom-the lowest level bedroom includes a bath, a small sitting & extra kitchen area which was great. The small dip pool was clean and well enjoyed.We vacationed at a prime time and due to this I believe the price per night was very high for the value of the property. We paid for convenience & prices are just higher than I am used to, within this small village.For a "luxury" type property, it is a bit run down. The washer - showers didn't work upon arrival but the management company had staff come immediately to fix the issue of a water value being off. It's great to know if you rent from Blue Zone that they will immediately fix the issue.Overall house could use a bit of a refresh to include cleaning upholstered furniture & updated kitchen counter tops - they are well worn. Overall a great stay.

Amazing development in a great destination. Pura Vida!

All in all, we loved our time at Las Catalinas. A few things we wished would have gone better. The AC in one room did not work. Maintenance was promised the morning after our arrival. It never came. The dryer did not work, so we could not wash our clothes without a dryer. That was a known issue before our arrival (a panel was missing from the dryer) but that was overlooked. That is a big deal for a family expecting to be able to wash clothes during the stay. All in all, we thoroughly enjoyed our stay, but these inconveniences are too easy to correct. So, it says something about the level of concern and responsiveness of the property management. The focus and concern for the guest experience are just not there. The leadership of the property management team has not instilled a level of attention to detail into their team. Details matter. They do, and the Property Management team does not seem to really grasp that. Otherwise, we would have had a functioning Washer and Dryer, and Air Conditioning in every room. There are some things that simply saying Pura Vida does not change. The Property Management is not up for the task. They do not have Guest Comfort in their priorities. It is a leadership challenge. And in this area, it is a leadership failure. If it happened to us, it could certainly happen to you.