The check in was straight forward with very clear instructions provided. The room was clean and very well appointed. The location was great and the facilities excellent.

Arrived in the evening so it was difficult to get my bearings at night. Close enough to the wharf, harbour to walk with a lot of things to do and places to eat. Walked to the ferry to Waiheke island for a winery tour which was wonderful.

Would be very useful to have a simple steps instruction for operation microwave and ovenI know you have online manual but simple "123 etc" steps on a laminated sheet would help a lot as frankly we couldn't get oven to workOther than that everything worked well and we enjoyed our stay and the sunny warmth returning to apartment in late afternoons- Description as having city view was not exactly accurate- Blue cushion had stains on it and needs cleaning

The host was difficult to communicate with. Our air-conditioning went out and they had me send pictures and videosThe next day, after not hearing anything from them, I reached out again. They requested pictures and videos again. I informed them that I had already sent them in once…. no response. The next day the host sent me a review link wanting me to review the apartment. I asked about the air-conditioning and his reply was “yes the unit has air-conditioning.” It’s almost like it wasn’t a real person replying to my concerns. The “check out instructions never would load even after I requested them on three different messages. The apartment itself and location was great. Just lack of communication skills were annoying.