Pendry Newport Beach

The property is beautiful, nice restaurant and very conveniently located

I didn't dislike anything about the property

The staff… from valet , reception to luggage room drop everyone was efficient. The corner suite room was perfect. Clean, comfy bed and balconies. The grounds and pool lush. Looking forward to our next stay.

Nothing

Mohammad made my stay and experience 100 times better

The property itself is pretty nice. Common area is well designed, rooms are comfortable.

1. The way the hotel handles credit cards& payments is a disaster. I paid $1800 security deposit when checked in, but in the following days multiple pre-authorized payments were processed for no reason. Three different staffs at the front desk I spoke with told me they were gonna correct these mistakes, which they didn’t. The invoice I received before check out has too many errors on it, and again my credit card was charged before anyone could assist me with that. Still waiting for refund, it’s a mess. 2. Service is slow, this includes valet parking, housekeeping and basically everything else you need help with. 3. Staffs are friendly, but not too friendly to make you feel genuinely welcomed.