Winter Note Resorts

Le confort. LA PROPRETÉ. Le service. L'amabilité du personnel. La piscine. Le jardin. En partie la vue de notre chambre.

Lit trop mou. Bruit de moteur depuis le balcon. Un chien enfermé dans une cage par les voisins et qui aboie misérablement. Emplacement : un peu loin du centre, on est donc dépendant des rickshaws. Pas grande choses à faire autour.

We liked the hotel and the location of the hotel, close to a popular restaurant, to places like the chocolate factory, you can buy spices, teas, everything is there, the hotel itself has a cool interior, but the cleanliness is not very high. Comfortable bed, very nice view from the balcony.

Of the minuses, the water was not in plastic bottles, but just filtered water, and the hotel parking lot was very small, literally three spaces, and he constantly called us and came asking for the keys to repark the car. That is, it was not convenient enough for us and we could not fully relax.

Le site est beau.

Tout d'abord, nous avions loué une chambre avec vue... aucune vue! La chambre était sale et remplie de moisissures. La bouilloire et le frigo ne fonctionnaient pas. Ça sentait juste la moisissure😐

Location is great, grounds are well maintained and food in restaurant was very delicious and plentiful.

On arrival, our initial accommodation was grubby with stains, crayon and even a shoe imprint on the wall. The bed linen and towels were off white and worn due to repeated laundering and use. We were moved to a new room next day and, whilst an improvement, still issues with bed linen ( stain ) and towels ( worn ) remained. Both rooms appear not to have been maintained so that the wear and tear of regular use is very apparent and detracted from our enjoyment. Check in procedure was not very detailed to the extent that we needed to request the wi-fi code and the process for selecting our evening meal was not explained resulting in confusion and a one hour wait on two evenings for our meal to arrive. Customer service felt casual and reactive throughout our stay. On raising my concerns, the management responded and acknowledged the need for improved cleanliness and maintenance, check in procedures and customer service. I notice that some of the issues I raised appear to have been previously raised by other guests in their reviews also so that the onus is on Winternote management to act upon their good intentions.