Megasaray Mount Erciyes

Amazing staff, incredibly friendly, polite and helpful. Pool is great and so nice to have both indoor and outdoor pools in winter. Ski-in and out location is perfect and ski room is well organised with heated lockers and ski rental right next to it inside the hotel. Quality and variety of the buffet was amazing.

Rooms are quite basic and hallways are slightly dated.

Perfect location on the ski slopes. Definitely 5* quality hotel. Service attentive. The buffets superb. The spa and lounge areas top notch. The ski centre excellent (but costs more than renting elsewhere). Definitely coming back.

The hotel is VERY warm. Turkish hotels are like this in winters. I could turn off radiators in the room was which good. I am light sensitive, and the many electronic devices in the room made it hard to sleep. The duvet and pillows are low qualify. The toiletries not high quality. Everything else about hotel was perfect.

The staff of the hotel is excellent !! Elif and Tolga from concierge services were so kind and helpful, as were all the staff in the restaurants and the ski rental and housekeeping. Everyone went out of their way to make sure we had whatever we needed. The food was excellent and abundant for all three meals and tea-time. The massage — especially the anti-stress massage — is highly recommended. and indoor/outdoor pool for relaxing after skiing. Ski in/ski out with large lockers for the ski gear, billiards, ping pong and comfortable lounge area made it a perfect holiday. We will recommend it to everyone !! And we hope to come back. Also, the concierge system was so well run — any small problems were dealt with right away.

Bad smell from the plumbing in one of the rooms. The shower supplies could be improved. The bottle marked conditioner was not even conditioner, but they came and changed it right away. I say this only to suggest improvement for the future.

Restaurant, food and Ski area

Room too cold and receptionist lady not friendly seems overloaded due she’s working alone.