Petit Palace Suites Hotel

الهدوء والتعامل الراقي من الموظفين

عدم نظافه الاسياب

L’accueil ,la propreté , le professionnalisme du personnel

It offers value for money and the breakfast was top nosh

They can provide tea bags for non coffee drinkers not to undermine the coffee they provide.

The room is beautiful and very modern looking. The staff were lovely from start to finish. Everyone we interacted with — from the front desk to the person assisting with luggage — was polite, welcoming, and helpful, which made a positive difference to the overall experience. The idea behind the hotel itself is also good, and visually the place has potential. The location is relatively close to the beach, which is convenient, even if not exceptional as not many restaurants nearby.

Unfortunately, the execution does not live up to the concept or the price point. While the hotel is near the beach, the surrounding area lacks good restaurant options, which limits convenience. Cleanliness was a major issue: the room was not properly clean upon arrival, and the bathroom in particular left a lot to be desired — which is especially disappointing, as this is where cleanliness matters most. The towels appeared brand new but had clearly never been washed and smelled as such, which is not acceptable, as items straight from the store are not hygienic. There also seems to be a lack of proper management oversight. It feels as though no one is ensuring that all departments meet the standards expected of a five-star hotel. Services in general were underwhelming: WiFi was not offered, nor were clear instructions provided at check-in. For a hotel advertised as five-star, charging £120 per night, small details matter — and receiving only two coffee pods included in the price further reinforced the feeling that value for money was lacking.